Return Policy Revised

11/03/2014

We have revised our return policy. We set it out in more detail and cover more situations.

The old one:

4.2 You can return goods you have ordered from us IF items are faulty, look unacceptable and do not do what they are supposed to do, within 30 days of receipt for a refund. Refund does not include shipping cost. The costs of returning goods to us shall be borne by you.
4.3 We do not normally refund simply because you changed your mind.
4.4 Upon receipt of the goods we will give you refund of the amount paid excluding shipping cost.
4.5 Tiny World will not provide a refund or replace a product that has been misused, mishandled or incorrectly installed or serviced.

The revised one:

4.2 If you have changed your mind or purchased wrong item (including size) and decide to swap item or request refund, please complete RMA form within 7 days of receipt. Items must be in brand new condition with all the tags attached if it is a fashion accessory, or unopened and sealed if it is boxed, otherwise strictly not accepted. The return postage and the postage needed to send swapped item shall be borne by you. If refund is requested instead, postage charged initially cannot be refunded.

4.3 If there is something wrong with the item (not applicable to the item's original package or the box containing the item), please complete RMA form within 30 days of purchase. Pictures that clearly show the problem must be enclosed.

  1. If item is still usable, we may offer a further discount to the price of that item.

  2. If item is faulty, looks unacceptable and does not do what it is supposed to do, we may offer to send replacement or refund fully in case out of stock. You keep the old item.

4.4 All remedies are granted on case by case basis at our absolute discretion. Tiny World will not provide a refund or replace a product that has been misused, mishandled, deliberately damaged or incorrectly installed or serviced.

Furthermore, we have shortened our terms and conditions that now it only contains statements about order placing, pricing and return policy as we think they are the most important things that all customers should be aware. The long version is still viewable and it contains the rest of the statements that are less critical.